Digital Media Specialist

In the Revenue and Operations department, our mission is to bring Adform’s products to market and ensure our clients get the most value out of them. We do this by promoting, onboarding, and supporting products built by our technical teams, with a strong focus on client experience and long-term product adoption.

As a Digital Media Specialist, DMP, you will work hands‑on with one of the core building blocks of modern digital advertising – a Data Management Platform (DMP). You will support Adform’s clients and partners by troubleshooting data issues, setting up and managing accounts, assisting with reporting tools and data imports, and supporting integrations with other advertising platforms.

We hope you are ready to change the game! Be ready to:

• Serve as a subject matter expert on Adform’s DMP by educating and supporting agencies, advertisers, and data partners on platform features
• Assist clients in creating, managing, and organizing data audiences
• Collaborate with product and development teams to share feedback and suggest platform improvements
• Troubleshoot and remove blockers related to the platform
• Deliver internal and external trainings on the platform as needed
• Collaborate with cross functional teams to investigate and resolve complex technical issues

Attitude First. Everything else will follow. We can grow together faster if you:

• Proven troubleshooting skills and the ability to analyze and resolve complex client issues
• Strong collaboration skills and the ability to work effectively with cross functional teams
• Excellent communication skills, both verbal and written, in English
• Experience working with help desk tools such as Zendesk, JIRA, ServiceNow, or similar
• Ability to explain complex topics in a clear and simple way
• Enjoy helping others and working as part of a team

Stand out by having:

• Experience working with Customer Relationship Management (CRM) systems or Customer Data Platforms (CDP)
• Background in one of the following fields: Advertising, IT, Networks, DBMS, Programming
• Knowledge of or familiarity with concepts such as: Amazon S3, APIs, S2S, cookies, Google Analytics

Our promise to you:

• A dynamic, inspiring, and international environment filled with ambitious and caring colleagues
• Family benefits incl. additional vacation days to enjoy life outside of work
• Comprehensive healthcare benefits, including accident insurance
• On-site canteen offering a variety of convenient and delicious meal options
• Wellness and sports benefits to keep you energized and healthy
• Engaging social initiatives and company events to connect with colleagues and have fun
• And much more – join us to explore the full experience!